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How to fix error code 011 (Cannot connect to Roku)

Your Roku device will automatically download and install the latest software during the initial setup procedure. You may receive the error message “Cannot connect to Roku” with error code 011 during this operation. The software update failed because your Roku device was unable to connect to the Roku Software Update Server, resulting in error code 011.

How to fix error code 011 in Roku

  1. After a few moments, select “Try again.”
  2. Check support.roku.com to see if there are any warnings suggesting that the service is currently having issues.
  3. If the Roku device detects that it is no longer connected to the internet, a notice will appear, instructing you on how to reconnect to your home network. Visit What to do if you can’t connect to your wireless network if you’re experiencing problems connecting to your home network.